Order information
Return & Refund Policy
Last updated September 19, 2026
Amazon return policy
LunaXia purchases made through Amazon are subject to the return window, product eligibility, return method, and refund options shown for that order in Amazon Your Orders.
Starting a return
Open Amazon Your Orders, select the applicable LunaXia order, and choose Return or Replace Items. Follow the displayed instructions and use any supplied return label or drop-off method.
Item condition and eligibility
Return eligibility may depend on the item’s condition, the reason for return, the return window, and Amazon’s applicable policies. The options shown in your Amazon account are the authoritative order-specific options.
Refund timing
Amazon issues approved refunds to the method it displays. Processing time can vary based on the return method, carrier receipt, inspection, bank, and original payment method.
Damaged, incorrect, or missing items
Report a damaged, incorrect, incomplete, or missing shipment through Amazon Your Orders promptly so Amazon can display replacement, refund, or support options.
Exchanges and replacements
Replacement availability is determined by Amazon and current inventory. When a direct replacement is unavailable, Amazon may offer a refund and allow a new order.
Product support
For product questions before starting a return, email support@lunaxiaofficial.com or call +1 214-487-0038.