Order information
Shipping Policy
Last updated September 19, 2026
Fulfilled through Amazon
LunaXia products linked from this website are sold and fulfilled through Amazon using Fulfillment by Amazon. This website does not accept or process orders directly.
Availability and processing
Current inventory, processing time, delivery options, and destination eligibility appear on the Amazon product page and during checkout.
Shipping costs and delivery estimates
Amazon calculates shipping fees, taxes, Prime eligibility, carrier options, and order-specific delivery estimates. Prime or one-day delivery is not guaranteed for every address, date, or order.
Tracking and address changes
Use Amazon Your Orders to view tracking, delivery updates, and any address-change options. LunaXia cannot change an address or carrier after Amazon processes an order.
Delays, loss, or damage
Carrier delays and delivery exceptions may occur. Report missing, delayed, or shipping-damaged packages through Amazon’s order-support tools so the applicable resolution options can be shown.
International delivery
International availability, duties, taxes, customs charges, and import restrictions depend on the destination and are displayed or governed by Amazon.
Shipping support
Use Amazon Your Orders for order-specific delivery support. For product questions, email support@lunaxiaofficial.com or call +1 214-487-0038.